Each year Hamad Medical Corporation’s Ambulance Service receives more than 250,000 calls and many of these are requesting emergency support for life-threatening incidents. The Ambulance Service teams are quickly dispatched to assist the injured patient using the most appropriate fleet vehicle for their needs. The Ambulance Service fleet includes air ambulances (helicopters), advanced road ambulances and rapid response vehicles, 4x4s equipped for the desert, and bicycle units for Qatar’s parks.
In 2014, the Ambulance Service announced the successful implementation of three new AgustaWestland AW139 LifeFlight helicopters. Two of the new helicopters are in operation 24/7 and their addition to the fleet ensures air ambulance coverage even in the most remote areas of the country. The pilots of the helicopters are from the Qatar Emiri Air Force (QEAF).
The Ambulance Service’s Medical Communication Center was named the Middle East’s first Accredited Center of Excellence (ACE) by the International Academy of Emergency Dispatch (IAED) for its high level of commitment towards delivering safe and efficient healthcare in Qatar and the region. The service itself has been accredited three times by the Joint Commission International for quality and safety, and the LifeFlight service has also been accredited by the European Aeromedical Institute (EURAMI) for both adult and paediatric critical care.
The Ambulance Service launched its Mobile Healthcare Service (MHS) in early 2015, providing senior physician support and nursing care to patients outside the hospital setting. The service works in collaboration with the Home Healthcare Service, responding to urgent calls and supporting their clinical teams in delivering care to patients in their homes. MHS doctors support early discharge by working with medical teams at the hospitals to identify patients who are able to go home, but might need some level of support from a doctor when there. The programme reduces the length of stay of many patients by providing extra support following discharge from the hospital. MHS has grown rapidly since its launch.
‘Know the 5 to save a life’ campaign
In order for the Ambulance Service to provide the best possible support as quickly as possible, it is vital that members of the public follow the ‘Know the 5 to save a life’s’ five key steps. In the event of a medical emergency you can request an ambulance by calling 999
Residential and home care
Caring for partially or long-term dependent patients outside a hospital setting is of great importance. The Enaya Specialized Care Center and Residential Care Compounds and the Home Healthcare Service all provide services for patients with specialist care needs.
Mental health services
HMC plays a leading role in the delivery of care for people with a mental health illness. Guided by Qatar’s National Mental Health Strategy, HMC is working with partners in Qatar to develop a high-quality mental health system and transform the way mental illness is perceived and treated. The new strategy will drive important structural changes which allow Hamad to be more focused in its delivery of community-based care, providing the people who need it with the right care, at the right time and in the most beneficial environments.
HMC hospitals with emergency departments
Patients with emergency medical conditions should visit their nearest emergency department or call 999 for an ambulance. The following HMC hospitals operate emergency departments:
What type of conditions should I go to an emergency department with?
Emergency departments are designed to care for the patients with urgent medical conditions. Patients presenting at an emergency department in Qatar are triaged on arrival to determine the severity of their condition. This allows the emergency teams to prioritize those patients with the most serious conditions and treat them first.
Pediatric Emergency Centers
The main Pediatric Emergency Center is located in Doha at the intersection of Al Sadd Street and Suhaim bin Hamad Street. The centre provides timely and appropriate urgent care 24 hours a day for all patients up to 14 years of age. Trauma and other emergency cases should go directly to a main emergency department.
HMC also operates four satellite Pediatric Emergency Centers throughout Qatar:
• Pediatric Emergency Center Airport
• Pediatric Emergency Center Al Rayyan
• Pediatric Emergency Center Al Khor
• Pediatric Emergency Center Al Daayen